Jessica — Scheduling Coordinator
Jessica joined our team in May 2017 as Scheduling Coordinator, and has the important role of keeping our daily schedule running smoothly and on time. Jessica has been in the dental field for over 13 years. She started her career in 2004 as a registered dental assistant. With her passion for learning and helping people, Jessica went back to school in 2011 to the University of Washington. She graduated from the Healthcare Leadership program to better help and understand her patients. When Jessica is not at work, she can be found camping with her husband, two children, and their dogs.
Heather — Financial Coordinator
Heather joined our front office team in May 2013, and specializes in handling and processing insurance claims and questions. With ten years of front office experience, Heather's confidence, efficiency, and "can-do" positive attitude is greatly appreciated by our team and patients alike. What Heather loves about dentistry is the opportunity to build trust with patients over time, while helping patients to get and stay dentally healthy. She also loves to see the final result of our cosmetic cases, getting to celebrate the “confidence booster” experienced by patients when they feel proud of their smile. Heather enjoys time out of the office with her husband and Husky “dog-child”, being outside, traveling and spending time with her family.
Jackie — Continuing Care Coordinator
Jackie has been in the dental field since 2013, after graduating from the University of Central Florida with a degree in Health Services Administration. Jackie enjoys working in the dental field because she likes helping people and seeing them happy with their smile after they have completed treatment. Jackie recently moved to Washington from Florida and she enjoys running, outdoor adventures and exploring the area.
Renee — Hygienist
Renee has been with the practice for over 22 years. After working with both Dr. Surbeck and Dr. Egger as an assistant for many years, she returned to school attending Yakima Community College, and completing her Dental Hygiene degree in 2009. Her previous experiences as an assistant, as well as her excellent hygiene skills, have made her an invaluable asset to the practice. Staff and patients alike appreciate her straightforward approach to dentistry, her quick wit, and infectious laugh. Renee’ spends her free time enjoying her adult children and grandchild, golfing, and trips to visit family and friends in Idaho and Arizona.
Jami — Hygienist
We were pleased to welcome Jami as part of our hygiene team in October 2013! Like Renee, Jami spent 14 years as an assistant before attending Pierce College's Dental Hygiene program and becoming a hygienist in 2013. Jami is a thoughtful practitioner, demonstrating compassion to her patients while aiming to help them achieve optimal oral health. Outside of the office, Jami enjoys time hiking, jogging, camping, traveling with her family, and keeping up with the activities of her son and daughter.
Julie — Hygienist
Julie has been a dental hygienist for 12 years, graduating from Shoreline Community College’s Dental Hygiene program in 2005. Julie’s passion for dentistry exists in the relationships she’s built with her patients through the years, as she finds joy in connecting with patients while working towards the common goal of establishing optimum oral health. Her calm demeanor and gentle touch are appreciated especially by those who may have dental anxiety. Outside of the office, Julie and her husband keep busy following the activities of their two boys, including soccer games, church, and taekwondo.
Shannon — Hygienist
We were happy to welcome Shannon back to the hygiene team in March 2017! Shannon graduated from Shoreline Community College’s Dental Hygiene program in 1999, and began working as a hygienist in this practice for her father, Dr. Henry Surbeck, that same year. Shannon has enjoyed connecting with long-time patients through the years, though her number of “working days” has fluctuated greatly as she and her husband, Dr. Graham Egger, welcomed four daughters into their family. For the past five years, Shannon has primarily focused on bookkeeping and marketing duties around the office, but is now excited to return to working 1-2 days/week as a hygienist. When away from work, Shannon’s time is spent carpooling kids to school and extracurricular activities, going to Bible Study, and planning the next family adventure!
Tamarra — Assistant
Tamarra joined our practice in July 2008. She grew up in Twin Lakes and is a graduate of Decatur High School. With over nine years of assisting experience, Tamarra’s confidence and efficiency in a variety of specialized dental procedures are an invaluable help to our doctors in delivering excellent dental care. Her fun sense of humor and conversation entertain patients during their appointment, helping the time to seemingly go by more quickly. But when she is not assisting chair-side, she is “all business” keeping things organized in the back office and helping the other appointments to run on time.
Kara — Assistant
Kara joined our assisting team in April 2015. She has been a dental assistant for over 29 years, and in that time, she has assisted in a variety of dental settings, from general dentistry to specialty practice, and even serving as a dental assisting instructor. Being from a small town, Kara combines a personable, relational chair-side manner with an immense amount of professional expertise. If she assists with you, you are likely to hear about her latest gardening, cooking, or home improvement story, all while she makes you an excellent temporary!
Erin — Assistant
In April 2016, we happily welcomed Erin to our assisting team! With four years of assisting experience, Erin is confident and easy-going as she helps patients to relax and receive the dental treatment they need. She loves meeting new people and watching the patient’s confidence grow as their smile improves. Little known fact: She is from Eugene, Oregon and a huge Duck fan! This makes for some interesting office dynamics when football season rolls around!!
Yesi — Assistant
After finishing her dental assisting externship with us in July 2016, Yesi officially joined our assisting team and we are thrilled! Being a quick learner, she has jumped into regular chair-side assisting, and patients appreciate her calm, conscientious and gentle demeanor. Fluent in Spanish, she keeps our team learning new words in Spanish (and laughing as we learn!) as well as sharing some authentic recipes from Mexico!